Legal — Terms, Privacy & Compliance (Australia)
Essential legal information for clients and visitors. How we protect data, manage requests, and our responsibilities under Australian law.
Terms of Service — Summary
These terms govern use of Freshstocksite services and content. Full terms are available below and by written request. Key points:
- Engagements are governed by a written agreement covering scope, dates, and fees.
- Clients must provide accurate information for bookings and permits.
- Payments follow the schedule in your quote; cancellations may incur fees.
We recommend reading the full clauses in the accordion for details on liability, intellectual property, and delivery timelines.
Privacy & Data Handling — Australian Privacy Principles (APPs)
We comply with the Privacy Act 1988 and the Australian Privacy Principles. Data collected is used to provide planning services, respond to requests, and comply with legal obligations.
- We retain personal data only as long as required for the purpose and legal obligations.
- We use secure storage and limit access to authorised personnel.
- Third‑party processors are subject to data protection agreements.
For details on data access, correction, or deletion, submit a request below or contact our Privacy Officer.
Data Access & Correction Request
Use this form to request access, correction, or deletion of personal data we hold. We will respond within a reasonable time as required by the Privacy Act.
We may ask for identification to verify requests. If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Liability, Refunds & Australian Consumer Law
Where services are consumer guarantees under the Australian Consumer Law, those guarantees apply. Our liability to clients is limited to the extent permitted by law. We do not exclude guarantees that cannot be excluded under Australian law.
Refunds and cancellations are handled per your agreement and in line with ACL; if a service is not supplied with due care and skill, you may have remedies under the ACL.
Quick reference
| Topic | Policy |
|---|---|
| Refunds | Per agreement & ACL |
| Liability cap | See client contract |
| Disputes | Negotiation → OAIC/ACCC |
Dispute Resolution & Contact
If you have concerns about our compliance or a dispute, contact us first at Freshstocksite@gmail.com or by phone +61428736519. If unresolved, matters can be escalated to the OAIC or state consumer protection agencies.
Office
27 Lygon Street, Carlton VIC 3053